Tinnitus is commonly described as a ringing in the ears. Tinnitus is common, and can increase the risk of anxiety and depression. Research has demonstrated that challenging negative thoughts using cognitive behavioural therapy (CBT) delivered through the internet can help sufferers better manage their tinnitus. As the need for mental health services surpasses the availability, people in distress can reach out online to “chatbots” designed to provide CBT. This project aims to investigate the benefit of human support through video conferencing in addition to the recently developed engaging conversational agent or chatbot called “Tinnibot”.